GUI for NetApp Support Tools

The GUI for NetApp Support Tools is a Windows GUI that helps execute some of the important NetApp support tools.


Download Here

Tools for Storage Monitoring: nfsiostat

Here is a great article to monitor nfs on storage Link

Difference between Virtualization and Cloud Computing

Difference between Virtualization and Cloud Computing Here is a great article on the same
Link

Learn Oracle RAC with Netapp Simulator

Posting here as one of my lovely friend Felix asked about Oracle RAC .
If you want to learn how Oracle RAC works here is a great tutorial of setting it up posted by Sachin Garg.

Link

The tutorial Lack the netapp Filer installation you can proceed using the below
Link


Below are more links about Oracle RAC

Oracle RAC Introduction Link

If you Need more info the given link got a lot of links for RAC References:
Link

Best Way to Kill Java Program

ps -ef | grep java | grep -v grep | awk '{print $2}' | xargs kill -9

Migrating Printers In windows

Migrating Printers In windows
A friend ask me how he can migrate a number's of printers from one SAP server to other .

Here is the tool provided by Microsoft to do so Link

VMware Database Purging

Below are Kb for VMware Database Purging

For VirtualCenter 2.x -- Link

For vCenter Server 4.x --Link

Trouble Ticket system

Trouble Ticket system

Many Small and medium sized companies are always struggling to find the best suited ticket system for them , if you have a budget constrain why to invest more on Expensive ticket system when you have open-source solution . I had to identify a open source ticketing and change management system , i had to go through many ticket system and review there feature. The best i found was OTRS Open source Ticket Request System , you can download the same from Here.

Below are the features of OTRS , there are lots of plugin's available to

Web-Interface:

• Agent web interface for viewing and working on all customer requests
• Admin web interface for changing system things
• Customer web interface for viewing and sending infos to the agents
• Webinterface with themes support
• Webinterface with Single sign on (e. g. HTTPBasicAuth or LogonTickets)
• Multi language support (Brazilian Portuguese, Bulgarian, Czech, Chinese, Dutch, Danish, English, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Turkish and Vietnam)
• customize the output templates (dtl) release independently
• Webinterface with multi attachment support
• easy and logical to use

Email-Interface:

• MIME support (attachments)
• PGP support
• SMIME support
• dispatching of incoming email via email addess or x-header
• autoresponders for customers by incoming emails (per queue)
• auto convert of incoming html only emails to text/plain (to get it easier searchable)
• email-notification to the agent by new tickets, follow ups or lock timeouts
• follow up check based on references and in-reply-to header

Ticket:

• custom queue view and queue view of all requests
• Ticket locking
• Ticket replies (standard responses)
• Ticket autoresponders per queue
• Ticket history, evolution of ticket status and actions taken on ticket
• abaility to add notes (with different note types) to a ticket
• Ticket zoom feature
• Tickets can be bounced or forwarded to other email addresses
• Ticket can be moved to a different queue (this is helpful if emails are for a specific subject)
• Ticket priority
• Ticket time accounting
• Ticket print view (PDF)
• Ticket pending feature
• Ticket responsible feature
• Ticket bulk feature
• Ticket hook divider
• Ticket event module layer
• Generic agent to do automatically actions on tickets (based on scheduled jobs)
• content fulltext search
• Ticket ACL support
• Ticket workflow feature

System:

• ASP (activ service providing) support
• Calendar / WorkingTime support for time calculations (SLA)
• Customer Source can be used from a SQL databases or LDAP (e. g. eDirectory, AD, OpenLDAP)
• TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
• Ticket number format free setable
• database xml interface (driver for different databases including admin tasks like ALTER, CREATE, DROP, ... of tables)
• database layer, support of different SQL databases (e. g. MySQL, PostgeSQL, Oracle, DB2 and MSSQL)
• a stats framework
• utf-8 support for frontend and backend
• OTRS web package manager (to install applications like calendar or filemanager)
• agent authentication against database, ldap, httpauth or radius
• customer authentication against database, ldap, httpauth or radius
• creation and configuration of user accounts, groups and roles
• creation of standard responses
• creation of sub queue
• signature configuration per queue
• salutation configuration per queue
• email-notification of administrators
• email-notification sent to problem reporter (by create, locked, deleted, moved and closed)
• submitting update-info (via email or webinterface)
• deadlines for trouble tickets
• global TimeZone feature
• Web config editor
• Link support of objects link tickets, faqs, ...
• different levels of permissions/access-rights
• easy to develope you own addon's (OTRS API)
• easy to write different frontends (e. g. X11, console, ...)
• a fast and usefull application

Todo:

• API to other ticket systems like Peregrine
• XML interface

Help Full Links & Tools

Help Full Links & Tools

Network Diagrams Creation Tutorials -- Link

Outlook 2007 Certificate Error

I was working with this issue and found a great article about fixing this issue :

Please find the blog of Elan Shudnow's Blog Here .